Privacy Policy
Welcome to 24 Los Angeles Carpet Cleaning. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.
1. Information We Collect
When you use our website or book our services, we may collect the following information:
- Personal Information: Name, phone number, email address, and home/business address.
- Payment Information: Credit card details and billing information (processed securely through third-party payment providers).
- Service Information: Details related to your carpet cleaning requests, including service history.
- Device & Usage Data: IP address, browser type, operating system, and browsing behavior on our website.
2. How We Use Your Information
We use the information collected for the following purposes:
- To provide and manage our cleaning services.
- To process bookings, payments, and customer support requests.
- To improve our website, services, and customer experience.
- To send appointment confirmations, invoices, or service updates.
- To comply with legal obligations and prevent fraudulent activity.
We do not sell, trade, or rent your personal information to third parties.
3. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:
- Recognize returning visitors.
- Analyze website traffic and user behavior.
- Improve website functionality and content.
You can adjust your browser settings to decline cookies, but this may affect website performance.
4. Data Protection & Security
We take security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure.
However, while we strive to protect your data, no online transmission is 100% secure, and we cannot guarantee absolute security.
5. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy policies or practices of external sites. We encourage you to read their policies before providing any personal information.
6. Your Rights & Choices
Depending on your location, you may have the right to:
- Request access to the personal data we hold about you.
- Request corrections or updates to your personal information.
- Request the deletion of your data (subject to legal obligations).
- Opt-out of marketing emails by clicking the "unsubscribe" link.
To exercise these rights, please contact us using the information below.
7. Children's Privacy
Our services are not intended for children under 13, and we do not knowingly collect personal data from minors. If you believe we have collected information from a child, please contact us immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically. Continued use of our services after updates constitutes acceptance of the revised policy.